FAQ
Lingerie Style
Elevate your lingerie game with pieces that make you feel as bold and beautiful as you truly are!
How to Choose the Right Lingerie Style for You?
🔸For effortless, one-piece comfort → Choose a teddy/bodysuit
🔸For bold, strappy confidence → Try a harness/bondage
🔸 For a coordinated and classic look → Go for a lingerie set
✿ Your lingerie should make you feel empowered, confident, and sexy—because beauty starts from within!
What is a Teddy?
A teddy is a one-piece lingerie masterpiece that seamlessly blends the structured elegance of a bodysuit with the sensual allure of lace, satin, or sheer mesh. Designed to embrace your curves effortlessly, it creates a sleek, confidence-boosting silhouette—perfect for romantic nights, indulgent self-care moments, or even as a bold fashion statement when styled as outerwear.
✿ FairyBerry’s teddy collection is crafted for a figure-hugging fit, accentuating your natural shape while adding a touch of playful charm. Featuring crotch button closures, each piece brings a hint of teasing allure, making every wear an irresistible experience.
What is a Harness / bondage in Lingerie
A lingerie harness is a strappy, structured accessory that adds a bold and edgy touch to your intimate wardrobe. Worn alone or layered over lingerie, harnesses are designed to accentuate curves, create striking silhouettes, and enhance confidence.
Harnesses are the ultimate statement pieces that bring confidence and power to any lingerie set. Whether you’re going for a sensual boudoir look or an avant-garde fashion statement, a harness adds a unique touch to your outfit.
What is a Lingerie Set?
A lingerie set is a perfectly coordinated ensemble, typically featuring a matching bra and panty, sometimes accompanied by a garter belt for an added touch of allure. Designed with harmonized lace, satin, or sheer fabrics, lingerie sets strike the perfect balance between elegance and sensuality.
Whether you gravitate towards minimalist comfort or bold, sultry designs, the right set effortlessly enhances both your confidence and your style.
Ordering
What payment methods do you accept?
We accept various forms of payment including major credit cards (Visa, MasterCard, American Express), PayPal, and other digital wallets. All transactions are secure and encrypted.
How do I know my order was successfully placed?
Once your order is successfully placed, you’ll receive a confirmation email with your order details. If you do not receive this email, please contact our customer service team.
What should I do if I receive a faulty or incorrect item?
If you receive a faulty or incorrect item, please contact us immediately with your order details and a description of the issue. We will work promptly to resolve the matter.
How can I contact customer service?
Feel free to reach out to our friendly customer service team by emailing us at hello@fairyberry.com.au, or simply fill out the contact form on our website. We’re here to help with any questions or concerns you might have!
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
How can I track my order?
Once your order is fulfilled, you will receive an email notification with your tracking information. *Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
What is the shipping policy?
For comprehensive details on our shipping procedures, including delivery times, shipping fees, and international shipping options, please visit our Shipping & Delivery page.
What is your return policy?
You can exchange any eligible items within 14 days of receiving them. For more detailed information, including which items are eligible for exchange and how to initiate an exchange, please visit our Returns and Exchange
Care Instructions
How should I care for my FairyBerry lingerie?
To maintain the quality of your lingerie, we recommend hand washing with mild detergent and air drying. Avoid using bleach or ironing delicate fabrics.
Can I machine wash my lingerie?
While hand washing is preferred, some items may be machine washable on a gentle cycle. Always refer to the care instructions on the product label.
Gift Options
Do you offer gift wrapping services?
Yes, we provide gift wrapping services! Simply place your order and contact our customer service team support@fairyberry.com with your order number and specific details, and we’ll take care of the rest.
Can I add a personalized message to my gift?
Yes! We can include a handwritten note with your gift. Just let us know the message you’d like to include when contacting our customer service for gift wrapping.
Can I ship the gift directly to the recipient?
Yes! During checkout, you can enter the recipient’s shipping address, and we’ll ensure the gift is delivered to them. If you have any other special gift requests, feel free to contact us, and we’ll do our best to accommodate them!
Get in touch
Have questions about your order, or a general enquiry?